How to Communicate To Customers during the COVID-19

Wed 29 Apr 2020


5:24 pm

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how to communicate with customer during corona

We all know that the outbreak of COVID-19 is affecting businesses all over the world. It all depends on the state that many of the businesses are being forced to shut down or to adjust their operations due to the shelter at home or social distancing regulations. The COVID-19 outbreak is affecting most of the businesses all over the world. We have a robust digital landscape to keep the businesses running and communicate with our customers. Making sure that your customers hear from you and stay updated on any changes at this time is important.

Meet with the customer needs

Therefore there are many businesses with like gyms and restaurants have been forced to closed for the purpose of safety. Some businesses are still able to operate but have limited customer interaction. It is necessary to find out the ways to serve your customer needs. So you need to assess your offerings and see how they could be helpful to people during this time. At this time you need to consider hosting Facebook or Instagram live or doing private conferences rather than in-person meetings.

Highlight the important information

Be proactive in informing your customers of pertinent information, like changes in your business hours, or any additional precautions you are taking to comply with government regulations. Make a post on your website, share it on your social media, and send it out to your email list.

A great way to make sure your customers are seeing your message is to add it to the homepage of your website through a pop-up or a banner. Be sure to share on your Google my Business page and update your hours on there as well.

Responsible for all the inquiries

It is important to be responsive to any inquiries your business has. Work with your team to make sure all projects are covered, and you respond to any questions that come in.

Make sure if your team is working from home that you have a remote phone set up and your phones are still being answered. You can even set up a chat on your website to quickly answer any questions a user visiting might have.

Stay informed

It’s important for all of us to stay on top of changing government regulations and recommendations from organizations like WHO, and it’s especially important for business owners. You may need to work quickly to adjust messaging on your website or social media if these changes happen so keep your eye on the local news, so you are informed of changes as soon as they happen.

Get help from a web designing company

These difficult times have shown us how important having a digital presence is in the current business landscape. Not every business owner is on top of all the digital trends to know how to adapt their strategy, so web development company is here to help.

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